To:
customer.services@axisbank.com,
monitoring.fcu@axisbank.com,
ketan.sawant@axisbank.com,
salvin.hanchinmani@axisbank.com,
jitesh.kini@axisbank.com
Subject : Fraud Transaction Axis Bank VISA Cr. Card No. 4XXX- 5600- XXXX- 5553
Dear Sir,
I want to inform you regarding some fraudulent transaction made against my Axis Bank Platinum Credit Card (4XXX- 5600- XXXX- 5553).
On 29.03.16, I received a text from customer care on my personal no. 7566822858 at around 08:30 P.M
that your request for INR 7005.23 spent on Transaction VISA Cr. Card No. 4XXX- 5600- XXXX- 5553 on 29 March
16 at FSPRG COM 1877 327 has been processed successfully through communication ID 1877 327 , I was shocked because I have NOT paid any Bill.
In the evening I called Axis Bank customer care from my office no. 0731 4044650, I asked reason for Payment services. The executive told me Sir you have reported complaint for Fraud so we barred your Card no. It was shocking for me because I haven’t made any Payments.
This is really disappointing, I am using Axis Bank Credit from a long time. This leads really bad effect of Axis Bank card on me and all customers of Axis Bank.
All the transactions are something IT related so it can easily track. I want detail of each transaction..who has done and from where this fraud happen ??
Kindly resolve my issue and on TOP most priority.
Yours Faithfully
Capt C S Gupta
7566822858
Dear Customer,
Thank you for writing to Axis Bank Customer Service.
We acknowledge receipt of your email dated 29-03-2016 . We shall respond to you within 1 working day.
Request you to quote the reference number 12227781 for all future interactions related to this particular issue.
Kindly note that this is an auto-generated acknowledgement, hence please do not reply to this email.
Regards,
Customer Service
Axis Bank
Dear Customer,
Thank you for writing to Axis Bank Customer Service.
We acknowledge receipt of your email dated 29-03-2016 . We shall respond to you within 1 working day.
Request you to quote the reference number 12227712 for all future interactions related to this particular issue.
Kindly note that this is an auto-generated acknowledgement, hence please do not reply to this email.
Regards,
Customer Service
Axis Bank
